Frequently Asked Questions

1. How can I place an order?

Placing an order is simple. Browse our products, add your selected items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

2. What payment methods do you accept?

We accept secure online payments through trusted third-party payment providers, including major debit and credit cards, as well as other supported digital payment options available at checkout.

3. Is my payment information secure?

Yes. All payments are processed securely through certified third-party payment service providers. For security and privacy reasons, we do not store or process customers’ payment card information directly on our servers.

4. Do you offer international shipping?

Yes, we ship to multiple regions, including the United States and the United Kingdom. Shipping availability, costs, and delivery times may vary depending on your location and the product ordered.

5. How long does delivery take?

Delivery times depend on the product and destination. Estimated delivery timelines are provided during checkout. Please note that delays may occur during peak seasons or due to factors beyond our control.

6. How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with tracking details. You can also track your order through our Order Tracking page using your order number and email address.

7. Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

8. What is your return and refund policy?

Returns and refunds are handled in accordance with our Refund Policy. Please review the Refund Policy page for detailed information on eligibility, conditions, and timelines.

9. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact our support team immediately with your order number and clear photos of the issue. We will work quickly to resolve the matter.

10. How can I contact customer support?

You can reach our customer support team via email at support@countertopltd.com or by phone at +1 369 212 8294 during business hours.

For faster assistance, please include your order number and the email used at checkout.

11. Do you have a physical store or showroom?

No. We operate exclusively as an online retail business. This allows us to offer a wider product selection, efficient service, and competitive pricing.

12. Where is your business based?

Our business operates online and serves customers across multiple regions. Our  business address is provided on our Contact Us page for reference.

13. Why should I shop with The Countertop?

We are committed to quality products, secure transactions, transparent policies, and responsive customer support. Our goal is to provide a reliable and professional online shopping experience for every customer.