Contact Us

We’re here to assist you. If you have any questions regarding our products, orders, payments, or delivery, our dedicated support team is ready to help. We are committed to providing clear communication, timely responses, and a reliable customer experience.

 

How to Reach Us

Customer Support Email:

support@countertopltd.com

For all order-related enquiries, product questions, and general support, please contact us via email. Our team will review your request and respond as promptly as possible.

 

Phone Support:

+1 819-415-4831

Our phone support is available during business hours for general enquiries and assistance.

 

Customer Support Availability

Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)

We aim to respond to all enquiries within 24 hours.

During peak periods, response times may vary slightly, but every enquiry is handled with care and priority.

 

Order and Support Enquiries

To help us assist you more efficiently, please include the following details when contacting us:

Your order number (if applicable)
The email address used at checkout
A brief and clear description of your enquiry

Providing these details helps us resolve your request faster and more accurately.

 

Business Information

This website is operated by an online retail business specializing in appliances, power solutions, and home accessories designed for residential and everyday use.

Our business operates exclusively through its e-commerce platform and does not maintain a physical retail showroom. This allows us to focus on efficient operations, competitive pricing, and reliable service across multiple regions.

All orders placed through this website are processed electronically. Payments are handled securely through trusted third-party payment service providers. For security and privacy reasons, we do not store or process customers’ payment card information directly.

We are committed to maintaining high standards of service, transparency, and customer satisfaction. All customer communications, order updates, and support enquiries are managed through our official online contact channels.